Detail Discussion & define the requirement - After detail discussion, we define the requirements. This includes setting-up strategic, objectives and identifying problem areas as well as define timeline for completion of these requirements and accomplishment of the objectives.
Determine the causes of the problems - It involves in-depth study of the process flow. It requires discussions with managers and staff in order to drill down deep root of cause(s) and defining the process gaps. The same is discussed with the client
Design a solution - After discussion, why a business is facing problems, we begin to design solutions and changes in the process.
Implement the solution - Once a solution is identified, it is executed in discussion with the management. We always focus on practice implementation after doing cost benefit analysis.
Monitoring & Reporting - We regular monitor the process to measure the improvements. We also start periodic reporting.
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